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Our Terms of Service

FAQs

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Frequently Asked Questions

You may well find the answer to your question here... If you can't find the answer here, please feel free to contact us and we will usually respond with-in 24 hours.

This is really actually quite easy, simply to call the following link and login with the username and password as supplied by your project manager. Should be experiencing any difficulties relating to logging in, please feel free to reach out to your project manager for assistance.

Burning Flame Development Studio has been designing & developing responsive websites for over 10 years now. We are passionate about all things web based & are always seeking new ways of doing things…

We are generally available around the clock due to having a medium sized team that works from various locations around the globe… Our hours of operation with-in Australia are normally between 8:am thru to 10:pm, however can be contacted via our support ticketing system 24 / 7.

We are located in Australia, with Account Executives working for both Brisbane & the Gold Coast servicing all of Australia. We have found that most clients are more than happy to engage with us in real time via the likes of Skype / Zoom or via our cloud based project management platform both during the initial build of their project & subsequently when they require updates.

The world has become a smaller place since the social uptake of the internet… we currently develop & manage client projects right around Australia & also have a large number of clients in the United States.

Should you need to submit a support ticket, this can be done via our cloud based support ticketing system. Simply follow this link and you will be redirected to our cloud based support system. We guarantee to responded within 24 hours, With the exception of public holidays etc. Should you require emergency support due to a catastrophic failure of some kind, please either contact your account executive or project manager to have your support case escalated.

This is really actually quite easy, simply to call the following link and login with the username and password as supplied by your project manager. Should be experiencing any difficulties relating to logging in, please feel free to reach out to your project manager for assistance.